Privacy Policy – Eppro Digital

Effective Date: 30th September 2025

At Eppro Digital, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal identification information: Name, email address, phone number, business name, and any details you provide voluntarily through forms or enquiries.

  • Technical data: IP address, browser type, operating system, pages visited, and interactions with our website.

  • Marketing preferences: Information about whether you wish to receive promotional communications.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide the services requested.

  • To manage and improve our website and the services we offer.

  • To communicate with you regarding updates, offers, or news, but only if you have opted in.

  • To comply with legal obligations and protect our rights.

3. Legal Basis for Processing

We rely on the following lawful bases to process your data under the GDPR:

  • Consent: Where you have provided consent for specific purposes (e.g., receiving marketing emails).

  • Contractual necessity: To fulfil our agreement with you when you purchase or enquire about our services.

  • Legitimate interests: To maintain and improve our services, website security, and business operations.

  • Legal obligations: To comply with UK law or regulatory requirements.

4. Sharing Your Information

We will never sell or rent your personal information.
We may share data with trusted third-party service providers who assist us in operating our website or delivering services, such as:

  • Website hosting providers

  • Email and marketing service providers (e.g., Mailchimp)

  • IT and security consultants

All third parties are contractually obliged to protect your personal data.

5. Cookies

Our website may use cookies to improve your browsing experience. These may include:

  • Essential cookies: Required for basic website functionality.

  • Analytical cookies: To help us understand website usage and improve performance.

  • Marketing cookies: Only used if you opt in to receive communications.

For more information about cookies, see the UK Government guidance on cookies.
You can manage or disable cookies via your browser settings; however, some features of the website may not function correctly without them.

6. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this policy, or to comply with legal obligations. After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under the GDPR and UK Data Protection Act 2018, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent at any time where processing is based on consent

  • Object to processing where we rely on legitimate interests

  • Request portability of your personal data

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed

To exercise these rights, contact us at: mail@epprodigital.co.uk

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. This includes secure storage, access control, and regular monitoring of our systems.

9. International Transfers

We do not transfer your personal data outside the UK or the European Economic Area (EEA) without appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on our website.

For reference, see our Terms & Conditions page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Eppro Digital
Email: mail@epprodigital.co.uk